FAQ
Frequently asked questions
We're using an integrated virtual account powered by Xendit. You'll be directed to Xendit payment link after placing your order. Save this link if you want to settle your order later. Your payment link will be expired in 24 hours. Your order will be processed once the payment is settled and we will send you a confirmation email immediately
You can check the status of your order online if you have registered your contact before making an order. Please note that your order will appear on your order tracking after payment is settled via Xendit.
Alternatively you may contact our Customer Service Team on +62 821-3388-8834 or email us at info@bymne-bali.com Please provide your order number and email address when making inquires.
We can provide you samples for your wholesale order before placing your order. Additional charge for samples might be applied. Please send us inquire here.
Yes we will do in the near future, the system is now being developed. If you want to get notified when it's ready, please subscribe to our newsletter here.
You can cancel your order by sending us email to info@bymne-bali.com or WA us on +62 821-3388-8834, please provide us your order number, transaction proof, and email and/or whatsapp number when making inquires.